The Texas Water Utilities Association (TWUA) places a high priority on protecting your privacy. This privacy policy was created in order to demonstrate TWUA’s firm commitment to the privacy of our members and website users. This policy explains what types of information is collected by our website, and how this information is used. TWUA does not actively gather information on you when you visit our web site. Our Internet service host may collect and store information your web browser sends when it requests our web pages, but we do not access this information. Rest assured that if you just casually visited our site and left, you'd essentially leave without a trace.

What Personally Identifiable Information is collected?

Individuals that either join TWUA on-line or register for our training courses using our online forms voluntarily provide us with contact information (such as name and e-mail address). We may use this information for specific, limited purposes, but only within TWUA. We will not provide this information to any third parties without your consent. If you process your membership or training on-line with a credit card, it will go directly to our processing partner, Chase Paymentech Solutions, LLC. Which is a VeriSign authorized encrypted processing company, receives this information solely to process your charges.

IP addresses:

TWUA’s host server uses your IP address to help diagnose problems with our server and for statistical metrics used to track website visitor traffic.


Some Web sites may save a "cookie" on your computer's hard disk to provide a temporary history of actions taken. Our Web site does not retain any record of these "cookies”.

How Your Information May Be Used:

We use your personal information to provide you with personalized service, to send e-mail alerts to you, to answer your requests, to process your membership application, etc. You may choose to opt out at any time, which will cease all communications from us. We may also use your information to track visitors to our website. This lets us see which of our features are the most popular so we can better serve our users' needs. It also lets us provide aggregate data about our traffic (not identifying you personally, but showing how many visitors used which features, for example) to outside parties.

E-Mail Privacy:

TWUA does not sell or rent any collected e-mail addresses to anyone outside the organization. Any group communications will come directly from TWUA from those who choose to be on our e-mail lists. You may always "opt out," either now or at any time in the future, if you do not wish to receive our messages.

External Links: includes links to external websites. These links do not fall under the domain, and is not responsible for the privacy practices or the content of external websites. Your use of any linked website is solely at your own risk.


We may amend this privacy policy from time to time; please review it periodically. We maintain the option to modify this privacy at any time by electronic notice posted on our website. Your continued use of our website after the date that such notices are posted will be deemed to be your agreement to the changed terms.